How to contact Jobcentre Plus

JobCentreGuide is an independent guide to JobCentre Plus services and NOT in any way affiliated with JobCentre Plus or other government bodies. If you have any queries or want to ask a question or make an appointment, you will need to contact the relevant JobCentre Plus department for assistance.

New benefit claims only
Telephone: 0800 055 6688
Textphone: 0800 023 4888
Welsh language: 0800 012 1888
Monday to Friday, 8am to 6pm
You can also use the online service to claim Jobseeker’s Allowance online.

Existing benefit claims
Call the appropriate number for your benefit to discuss a claim you’ve already made or to tell the Department for Work and Pensions (DWP) about a change in your circumstances, eg you start working or your income changes.
You’ll need your National Insurance number and date of birth when you call any of these numbers.

Jobseeker’s Allowance, Income Support, Incapacity Benefit or Employment and Support Allowance
Telephone: 0345 608 8545
Textphone: 0345 608 8551
Welsh language: 0345 600 3018

Maternity Allowance
Telephone: 0345 608 8610
Textphone: 0345 608 8553
Welsh language: 0345 608 8674

Bereavement
Telephone: 0345 608 8601
Textphone: 0345 608 8551
Welsh language: 0345 608 8772

Social Fund
Telephone: 0345 603 6967
Textphone: 0345 608 8553
Welsh language: 0345 608 8756

Universal Credit
Telephone: 0345 600 0723
Textphone: 0345 600 0743
Welsh language: 0345 600 3018

Monday to Friday, 8am to 6pm

National Jobcentre Enquiry Line

For Universal Credit enquiries and appointments use the number listed above.
Telephone: 0345 604 3719
Textphone: 0345 608 8551
Welsh language: 0345 604 4248
Monday to Friday, 8am to 6pm

Find a job

Use the Universal Jobmatch service to find a job. You can also phone Jobcentre Plus.

Jobcentre Plus
Telephone: 0345 606 0234
Textphone: 0345 605 5255
Welsh language: 0345 606 7890
Monday to Friday, 8am to 6pm

Get a National Insurance number

Apply for a National Insurance number or find your National Insurance number if you’ve lost it.

Write to Jobcentre Plus

If you want to write to Jobcentre Plus, the address for your office will be on any letters you’ve been sent.
Find your nearest Jobcentre Plus
Use the local office search tool.

Complain about Jobcentre Plus

You can complain about the service you%u2019ve received from Jobcentre Plus.

Photo by: Adam Grabek, “Business People” Nov 29, 2011 via Flickr, Creative Commons Attribution

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