How to Contact Jobcentre Plus

JobCentreGuide is an independent guide to Jobcentre Plus services and NOT in any way affiliated with Jobcentre Plus or other government bodies. If you have any queries or want to ask a question or make an appointment, you will need to contact the relevant Jobcentre Plus department for assistance.

For Jobcentre numbers, please consult the lists below.

New benefit claims only
Telephone: 0800 055 6688
Textphone: 0800 023 4888
Welsh language: 0800 012 1888
Monday to Friday, 8am to 6pm
You can also use the online service to claim Jobseeker’s Allowance online.

Existing benefit claims
Call the appropriate Job centre number for your benefit to discuss a claim you’ve already made or to tell the Department for Work and Pensions (DWP) about a change in your circumstances, eg you start working or your income changes.
You’ll need your National Insurance number and date of birth when you call any of these numbers.

Jobseeker’s Allowance, Income Support, Incapacity Benefit or Employment and Support Allowance
Telephone: 0345 608 8545
Textphone: 0345 608 8551
Welsh language: 0345 600 3018

Maternity Allowance
Telephone: 0345 608 8610
Textphone: 0345 608 8553
Welsh language: 0345 608 8674

Telephone: 0345 608 8601
Textphone: 0345 608 8551
Welsh language: 0345 608 8772

Social Fund
Telephone: 0345 603 6967
Textphone: 0345 608 8553
Welsh language: 0345 608 8756

Universal Credit
Telephone: 0345 600 0723
Textphone: 0345 600 0743
Welsh language: 0345 600 3018

Monday to Friday, 8am to 6pm

National Jobcentre Enquiry Line

For Universal Credit enquiries and appointments use the number listed above.
Telephone: 0345 604 3719
Textphone: 0345 608 8551
Welsh language: 0345 604 4248
Monday to Friday, 8am to 6pm

Find a job

Use the Universal Jobmatch service to find a job. You can also phone Jobcentre Plus.

Jobcentre Plus
Telephone: 0345 606 0234
Textphone: 0345 605 5255
Welsh language: 0345 606 7890
Monday to Friday, 8am to 6pm

Get a National Insurance number

Apply for a National Insurance number or find your National Insurance number if you’ve lost it.

Write to Jobcentre Plus

If you want to write to Jobcentre Plus, the address for your office will be on any letters you’ve been sent.
Find your nearest Jobcentre Plus
Use the local office search tool.

Complain about Jobcentre Plus

You can complain about the service you've received from Jobcentre Plus.

Photo by: Adam Grabek, “Business People” Nov 29, 2011 via Flickr, Creative Commons Attribution


thumbnailWhat is the Jobcentre Plus?
A layman's guide to the Job Centre Plus and it's services for job seekers and employers.
thumbnailWhat is Income Support?
Income Support is available to UK residents aged 16 to 59 who unable to seek full time work.
thumbnailWhat is Job Seekers Allowance?
Jobseeker's allowance is the benefit paid to unemployed people who are actively looking for work.
thumbnailWhat are Job Fairs?
Job Fairs provide a great opportunity to meet many local employers.
thumbnailJobCentre Plus Offices
Where to find your local JobCentre Plus offices.
thumbnailWhat is Pathways to Work?
Pathways to Work helps people with disabilities or health conditions that make it difficult for them to find work.
thumbnailAbout Disability Employment Advisors
If you have a health condition or a disability that affects your ability to work, JobCentre Plus offers a service for disabled workers by putting them in touch with a Disability Employment Advisor (DEA). Whether you have just lost your job or ha...
thumbnailHelp with moving from benefits to work – Getting Help
Your Jobcentre Plus work coach can help you by giving advice on the support available when returning back to work.
thumbnailHelp with moving from benefits to work – Starting Your Own Business
Your Jobcentre Plus work coach at your local Jobcentre Plus can tell you about resources which can help you to start your own business.
thumbnailHelp with moving from benefits to work – support when you start working
When you go back to work, this does not mean that you have to give up all of your benefits. Some benefits may carry on and there may be others available to you once you have started working.
thumbnailHelp with moving from benefits to work – Work Experience and Volunteering
Help with moving from benefits to work – Work Experience and Volunteering
thumbnailHelp with moving from benefits to work – Job Search Programmes
Jobcentre Plus can provide support to help you prepare for, find, and stay in work. They can give you training, guidance and work placement programmes, and schemes such as work experience, volunteering and job trialling. They can also support yo...
thumbnailResources for Employers
If you are an employer seeking advice on finding the right employees, we can help! Please browse our articles below for tips on how to scout new talent.
thumbnailInformation on Jobcentres and the Coronavirus
Jobcentres throughout the UK have adopted and adjusted their operational models based on the prevailing conditions. Ideally, a Jobcentre gives out advice on the available jobs and also facilitates unemployment benefits to British citizens. The c...
thumbnailWhat is Universal Credit?
Are you of pension age, jobless and wondering what the future is going to look like? Don't worry, you can start securing it by applying for Universal Credit or a Jobseeker's Allowance. The option you choose will mainly depend on your National In...
thumbnail5 Reasons You Need a Job Coach
Do you feel stuck in a career that you do not want? Or do you want to progress in your career, but you feel demotivated and stuck? If the answer is yes, you need a job coach. A coach is an individual who specialises in helping people prepare for...
thumbnail5 Signs You Are Ready to Hire a Career Coach
A career coach is an expert planner who offers professional advice on how to go about a job interview. The coach also helps create a professional resume and offers guidance to employees on scaling in their career paths. It is important to unders...